Legal notice


Best Choice Brands – Store Policies

Last Updated: July 2026

Welcome to Best Choice Brands! We are committed to providing you with a seamless and transparent online shopping experience. Please review our store policies below before placing an order. By making a purchase, you agree to these terms.

1. Shipping & Delivery

We strive to get your orders to you as quickly and securely as possible.

  • Processing Time: Orders are typically processed and shipped within 1–3 business days (excluding weekends and holidays).

  • Shipping Rates: Calculated at checkout based on your location and the weight of the items.

  • Tracking: Once your order ships, you will receive a confirmation email containing your tracking number.

  • Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for packages delivered to incorrectly provided addresses.

2. Returns, Refunds, & Exchanges

We want you to love your purchase! If you are not entirely satisfied, we are here to help.

  • Return Window: You have 30 days from the date of delivery to request a return.

  • Condition of Items: To be eligible for a return, items must be unused, unaltered, and in their original packaging with all tags attached.

  • Return Process: To initiate a return, please email our support team at surpport@bestchoicebrands.com with your order number and reason for return.

  • Refunds: Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds are credited back to your original payment method within 5–7 business days.

  • Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

3. Damaged or Incorrect Items

If your order arrives damaged during transit, or if you received the wrong product, we will make it right immediately.

  • Please inspect your order upon receipt.

  • Contact us within 48 hours of delivery at surpport@bestchoicebrands.com.

  • Include your order number and clear photographs of the damage or the incorrect item received.

4. Privacy Policy Summary

Your privacy is incredibly important to us.

  • Data Collection: We only collect the necessary personal information required to process your orders (such as name, shipping address, and email) and to improve your shopping experience.

  • Payment Security: All transactions are encrypted and processed through secure, industry-standard payment gateways. We never store your credit card information on our servers.

  • Third Parties: We do not sell, trade, or rent your personal information to outside parties.

5. Customer Support Contact

Have a question, concern, or just need some help? Please reach out to us! Because we operate entirely online, email is the fastest way to get a response.

  • Email: surpport@bestchoicebrands.com (Note the specific spelling with two 'r's)

  • Mailing Address:

    Best Choice Brands

    2025 Riverside Dr. Suite 650 PMB 1579

    Upper Arlington, OH 43221

Our support team typically responds to all inquiries within 24 business hours, Monday through Friday.